Základní info
In this three day hands-on course, you will discover the power of the Oracle RightNow Dynamic Agent Desktop as you learn about tools that empower your contact center staff. This training will show you how this solution can deliver high-quality customer experiences consistently across channels, agent pools and geographies, while maximizing productivity and minimizing cost.Learn To:Use technology that guides agents with contextually relevant, just-in-time knowledge.Interact with Guided Assistance, a troubleshooting tool that guides agents to the correct resolution.Expedite agent ramp-up.Ensure that newer agents can solve customer problems like an expert.Understand customer interaction scripts, like cross-sell and up-sell offers to drive revenue.Use Desktop Workflow, a drag-and-drop workflow engine that steps agents through one or many business processes while automating tasks.Live Virtual Class FormatA Live Virtual Class (LVC) is exclusively for registered students; unregistered individuals may not view an LVC at any time. Registered students must view the class from the country listed in the registration form. Unauthorized recording, copying, or transmission of LVC content may not be made.
