IBM Tivoli Change and Configuration Management Database 7.2 Fundamentals (ILO)

NOTE: This is a live, instructor-led online course. Do not make arrangements to travel. See the Student Machine Requirements section for the equipment required to participate in the lectures and hands-on labs. After you are confirmed in the class you will receive further instructions to access audio, video and remote labs. Instructor-led Online US courses start at 9:00 am Central time unless specified otherwise. Please enroll at least five business days prior to class start date to ensure course materials can be shipped in time. You must provide the mailing address where you wish to receive your course materials if it is different from the company address indicated in your enrollment request.
This course provides experience with key CCMDB product features. These include learning the multiple-site and multiple-organizational environment, working with configuration items (CIs), performing reconciliation tasks and working with the request for change (RFC). The course begins with a basic overview of product components and their associated functions. You will create and connect people records, set up basic security roles, and discover and create configuration items. They will also process change and configuration requests and reconcile authorized CIs. The class consists of a combination of presentations, demonstrations, and guided hands-on practical sessions.
Určeno pro
This basic-level course is for IT Administrators, Configuration Librarians, Configuration Managers, Change Managers, Process Managers, and Implementers responsible for deploying IBM Change and Configuration Management Database version 7.2.
Předpokládané znalosti
You should:
• attain ITIL V2 or V3 Foundations Certification.
Cíl kurzu
• Develop basic components of a multiple-site or multiple-organizational environment
• Create people records
• Create and define location hierarchies
• Create users and groups
• Discover configuration items (CIs)
• Import and promote CI information
• Process a change request
• Perform reconciliation
• Run predefined reports
Klíčová témata
• Overview of IBM Tivoli Change and Configuration Management Database 7.2
• Initial Configuration of CCMDB
• Discovery, Import and Promotion
• Change Management
• Configuration Management
Požadavky na technické vybavení
To participate in both the lectures and labs for this course, the student workstation must meet the following hardware requirements:
• Minimum of 256 MB of memory
• Windows 98 or higher
• Headset with microphone, or separate microphone and speakers
• Internet Explorer 5.5 or higher
• 128-bit encryption (Versions of Internet Explorer prior to version 6.0 and Windows 98, NT 4.0, and 2000 must have the High Encryption Packs installed)
• Citrix ICA Client (Installed when you access e-lab during class)
• High speed internet (56K bps or higher)
NOTE: The Citrix application (web client or full package) requires access to port 443 (https). Please ensure personal and corporate firewalls have this port open.