IBM Tivoli Service Request Manager 7.1 Implementation (ILO)

NOTE: This is a live, instructor-led online course. Do not make arrangements to travel. Please see the Student Machine Requirements section for the equipment required to participate in the lectures and hands-on labs. After you are confirmed in the class you will receive further instructions to access audio, video and remote labs. Instructor-led Online US courses start at 9:00 am Central time. Please enroll at least three days prior to class start date to ensure course materials can be shipped in time.
Gain hands-on practice implementing a service request management strategy with IBM Tivoli Service Request Manager 7.1. Hands-on exercises provide the opportunity to install and configure the product. Initial data population, set up basic security, create domains, and integrating with other products are also covered.
Určeno pro
This advanced course is designed for implementers who will use Service Request Manager.
Předpokládané znalosti
You should have experience in:
• ITIL Foundations Skills
• LDAP administration
• DB2 administration
• WebSphere Administration
Cíl kurzu
• Describe the architecture of the Tivoli Service Request Manager 7.1
• Install and configure the SRM components
• Develop and set up key elements of a multiple-site and multiple-organization environment
• Set up basic security, people records and users
• Configure the database
• Describe, modify and create domains
• Create and schedule a cron task
• Enable and validate a workflow process
• Run predefined reports
• Describe SRM integration points
• Troubleshoot and maintain Service Request Manager
Klíčová témata
• Tivoli Service Request Manager 7.1 Implementation Overview
• Tivoli Service Request Manager Installation and Configuration
• Application Configuration
• Security
• Database Architecture
• Application Customization
• Automation
• Workflow
• Reports
• Service Request Manager Administration
• Application Integration
• Troubleshooting Service Request Manager
Požadavky na technické vybavení
To participate in both the lectures and labs for this course, the student workstation must meet the following hardware requirements:
• Minimum of 256 MB of memory
• Windows 2000 or XP
• Internet Explorer 5.5 or higher.
• 128-bit encryption
• Versions of Internet Explorer prior to version 6.0 and Windows 2000 must have the High Encryption Packs installed
• Minimum 30Kbps dedicated Internet bandwidth