IBM Tivoli Service Request Manager 7.2 Fundamentals (ILO)

NOTE: This is a live, instructor-led online course. Do not make arrangements to travel. See the Student Machine Requirements section for the equipment required to participate in the lectures and hands-on labs. After you are confirmed in the class you will receive further instructions to access audio, video and remote labs. Instructor-led Online US courses start at 9:00 am Central time unless specified otherwise. Please enroll at least five business days prior to class start date to ensure course materials can be shipped in time. You must provide the mailing address where you wish to receive your course materials if it is different from the company address indicated in your enrollment request.

This course is provides an understanding of key product features including the Service Desk, the Service Catalog, Service Requests, Incidents, and Problems. Students will work with the Service Desk and Service Catalog features through a combination of presentations, demonstrations, and guided hands-on practical sessions.