Description
Learn ITIL 4 Foundation practically. This course is the ideal preparation for the certification exam, which is included in the price. You can choose between 3-days course with instructor or six-month access to e-Learning.
The course offers a perfect balance between theory and practice, ensuring you are well-prepared to apply the knowledge gained in real-world scenarios. Our participants consistently appreciate the instructor's ability to explain complex material clearly and support the teaching with real-life examples. Whether you are a beginner or have previous experience with ITIL, this course will guide you through all the key concepts and prepare you for successfully passing the certification exam.
Why choose Pumpedu for your course?
- Interactive training: A mix of theory and practical tasks for better understanding.
- Experienced instructor: Our instructors are experts with extensive practical experience and the ability to convey complex material in an understandable way.
- Flexible format: Choose from in-person, online, or self-study options.
What is ITIL?
ITIL methodology includes useful practices for IT departments and organizations. It covers many areas, such as incident management, handling SLA agreements, setting up a Service Desk, and more. ITIL helps organizations deliver high-quality IT services effectively.
The ITIL® courses on this page are offered by Pumpedu ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.Goals
- Prepare for and successfully pass the ITIL® 4 Foundation certification exam
- Know the concept of providing IT services
- Understand ITIL implementation approaches
- Know selected ITIL practices and how to use them
- Use uniform terminology
Target
This basic course is intended for everyone who is involved in IT projects or digital transformation. It is also suitable for those who want to move from ITIL® version 3.Contents
- Key concepts of service management
- Key concepts of ITIL
- Guiding principles
- Introduction to ITIL4 practices
- Continual improvement
- Wrap-up and review
- Value streams (practical exercise)
- Preparation for the ITIL® 4 Foundation exam
- ITIL® 4 Foundation Exam
e-Learning / self-studyYou will get access to the online platform of Peoplecert for a period of 6 months, which includes:
- Official eBook
- Exam Voucher - inclusive of proctor
- Learning Resource Kit
- Interactive eLearning
- Auto-marked Sample Papers
Study Materials
- Proctored exam for every participant.
- Accredited training materials.
- An ebook is now included in the price of the exam. The Core Guidance (eBook) contains the best practises, which helps the candidate to prepare for an exam.
- Quiz
- Sample papers
Followups
ITIL® 4 Specialist: Create, Deliver and Support + exam, ITIL® 4 Specialist: Drive Stakeholder Value + exam, ITIL® 4 Specialist: High Velocity IT + exam, ITIL® 4 Strategist: Direct, Plan and Improve + exam
