Description
MacOS Support Essentials is a three-day course for anyone who needs to support, troubleshoot, or optimize macOS Monterey, such as IT professionals, technicians, help desk specialists, and ardent Mac users. You'll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Monterey to setting-up network services.
This course includes the following content:
- Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more
- Focused lessons that take you step by step through practical, real-world tasks
- A Digital ebook of macOS Support Essentials, the official book for macOS support
Goals
After you’ve completed the guide, you should be able to:
- Explain how macOS Monterey works
- Explain the best practices for updating, upgrading, reinstalling, configuring, and using macOS Monterey
- Explain macOS Monterey troubleshooting and repair procedures
- Use appropriate tools and techniques in macOS Monterey to diagnose and resolve issues
Target
Whether you’re an experienced system administrator or you just want to dig deeper into macOS, you’ll learn to update, upgrade, reinstall, configure, maintain, diagnose, and troubleshoot macOS Monterey.
Anyone who needs to support, troubleshoot, or optimize macOS Monterey, such as IT professionals, technicians, help desk specialists, and ardent Mac users.Contents
Installation and Configuration- Introduction to macOS
- Update, Upgrade, or Reinstall macOS
- Set Up and Configure macOS
- Use the Command Line
- Use macOS Recovery
- Update macOS
User Accounts- Manage User Accounts
- Manage User Home Folders
- Manage Security and Privacy
- Manage Password Changes
File Systems- Manage File Systems and Storage
- Manage FileVault
- Manage Permissions and Sharing
- Use Hidden Items, Shortcuts, and File Archives
Data Management- Manage System Resources
- Use Metadata, Spotlight, and Siri
- Manage Time Machine
Apps and Processes- Install Apps
- Manage Files
- Manage and Troubleshoot Apps
Network Configuration- Manage Basic Network Settings
- Manage Advanced Network Settings
- Troubleshoot Network Issues
Network Services- Manage Network Services
- Manage Host Sharing and Personal Firewall
System Management- Troubleshoot Peripherals
- Manage Printers and Scanners
- Troubleshoot Startup and System Issues
Prerequisites
macOS familiarity
Basic computer navigation skillsStudy Materials
Materials are in electronic form.
