Základní info
In this hands-on course, you'll learn the core knowledge to enable you to perform an initial Oracle Engagement Cloud: Service Implementation. The course builds on your existing knowledge and shows you the common configurations to get up and running fast.bLearn To:/p onfigure service request management, productivity tools, and entitlements.reate queues and routing rules for assignments.nable and configure Omnichannel routing and notifications.anage inbound and outbound email processing.onfigure real time channels such as voice and chat.reate and maintain knowledge.onfigure a Digital Customer Service (DSC) portal./ul bBenefits to You/p ractice implementation steps to ensure your deployment is as smooth as possible. Gain insights from recommended practices.
