Základní info
This Oracle Service Cloud (RightNow) Administration training is a five-day, hands-on course that teaches you how to execute the basic administrative functions of Oracle Service Cloud, a powerful tool designed to help drive positive customer interactions. Learn how to deliver superior experiences throughout the customer lifecycle, which is critical for a sustainable competitive advantage, customer loyalty and revenue. This course is appropriate for Oracle Cloud deployments.Learn To:Customize menus and fields to meet your unique business needs. Customize outgoing application-generated messaging. Create dynamic custom workspaces for any role to help staff work more efficiently. Create business rules that automate and standardize processes across your organization. Benefits to YouBy taking this course, you'll grasp fundamentals to orient you, practice initial setup tasks to get you started, and explore core functionality to help you enhance and maintain your system. You'll walk away with the knowledge and skills to take your implementation to the next level through enhancing customer self service, providing agent assistance, and configuring interactions.
