Základní info
Enrolling in this RightNow Analytics Training allows analysts to extract key information related to all CX components, so you can develop performance strategies based on collected data. This course explores key analytics administration topics within the latest generally available version of RightNow CX to help you develop a better understanding of how to best leverage this solution.Learn To:Mine data from the CX schema.Create report schedules.Create custom reports. Benefits to YouYou will learn how to modify standard reports as well as create custom reports, utilizing analytics features for creating, formatting, administering and managing reports. Expert Oracle University instructors will teach you the core knowledge required to leverage the capabilities of RightNow Analytics.
