Základní info
The RightNow Customer Portal Designer and Contact Center Experience Designer Administration introductory course covers key foundational administration topics within the latest generally available version of RightNow CX. This lecture and lab-formatted, hands-on course is ideal for the new administrator or those wanting to brush up on their core administration skills.In this course, you will learn how to utilize the Customer Portal (CP) framework to modify your customer service web pages. You will leverage the reference implementation and learn how to utilize the robust library of widgets that can be used to further your customers’ experience. You will also receive core knowledge you need to configure the Contact Center Experience, including setting up basic scripts and workflows for your agents to use daily.Learn To:Leverage standard Customer Portal features, such as widgets and pagesBuild Agent Scripts and Desktop WorkflowsUse Adobe Dreamweaver and WebDrive as your primary tools to modify CP pagesConfigure Guided Assistance for agents and customersMake and deploy basic changes to your CP pages
