Základní info
The RightNow CX Customer Administration course RightNow provides an orientation on the powerful, flexible tools that you can use to customize your RightNow application based on your organization’s specific needs and preferences. Learn how RightNow CX helps companies to manage the customer experience across all platforms, including the Web, social networks and contact centers. By aligning customer data from all sources through RightNow CX, companies can provide agents accurate, up-to-date information to streamline customer interactions.This course provides the foundation you need to begin configuring and using RightNow CX for your own business purposes. Learn how to customize the application appearance and create custom fields to suit your unique business needs. Explore how to create workspaces and design business rules to help you automate processes and increase efficiency in your service organization. Finally, gain insight on how RightNow Analytics can help you to reveal trends and opportunities to improve the customer experience.Learn To:Recognize how RightNowCX supports self-service, agent-assisted service, and peer-assisted service.Create business rules, standard text and variables to automate tasks and increase efficiency.Configure the application appearance and customize menus and fields to meet your unique business needs.Use analytics to reveal trends and opportunities.Configure user settings.
