Tivoli's Process Automation Engine Foundations (ILO)

NOTE: This is a live, instructor-led online course. Do not make arrangements to travel. See the Remarks section for the equipment required to participate in the lectures and hands-on labs. After you are confirmed in the class you will receive further instructions to access audio, video and remote labs. Instructor-led Online US courses start at 9:00 am Central time unless specified otherwise. Please enroll at least five business days prior to class start date to ensure course materials can be shipped in time. You must provide the mailing address where you wish to receive your course materials if it is different from the company address indicated in your enrollment request.
This introductory course is designed for anyone planning to use Tivoli's process automation engine with one of the ISM products, such as Change and Configuration Management Database, Service Request Manager, Maximo Asset Management, or Asset Management for IT. This beginning course will introduce you to the common features and functions of Tivoli's process automation engine.
Určeno pro
This introductory course is for implementers, deployment/project teams, system administrators, database administrators, engine Project Technical Teams, and consultants who are new to Tivoli's process automation engine and will be using the IBM Service Management products.
Předpokládané znalosti
You should have:
• General database knowledge.
Cíl kurzu
• List the components of Tivoli's process automation engine.
• Create the foundation data required for Tivoli's process automation engine.
• Use Work Management and customize applications.
• Create Automation and Reporting applications.
• Use the Integration Framework to import build data.
• List ways to troubleshoot the engine.
Klíčová témata
Unit 1 Tivoli Process Automation Engine Overview
• Lesson 1 - Overview
• Lesson 2 - The ISM Products
• Lesson 3 - Basic Navigation
• Lesson 4 - Start Centers
Unit 2 Components and Architecture
• Lesson 1 - Architecture and Engine Components
• Lesson 2 - Engine Administrative Workstation Directory Structure
• Lesson 3 - System Properties
Unit 3 Foundation Data
• Lesson 1 - Engine Financial Configuration
• Lesson 2 - Sites, Locations, and Systems
• Lesson 3 - Classifications
Unit 4 Security
• Lesson 1 - System Security Configuration
• Lesson 2 - Groups and System Privileges
• Lesson 3 - People, Users, Labor, and Crafts
• Lesson 4 - Conditional Security
Unit 5 Database Architecture
• Lesson 1 - Database Configuration
• Lesson 2 - E-Signature and E-Audit
Unit 6 Work Management
• Lesson 1 - Introduction to Work Management
• Lesson 2 - Work Orders and Job Plans
• Lesson 3 - Activities, Tasks, and Automated Flow Control
Unit 7 Application Customization
• Lesson 1 - Managing Domains
• Lesson 2 - Application Designer
• Lesson 3 - Migration Manager
Unit 8 Automation
• Lesson 1 - Cron Tasks
• Lesson 2 - E-Mail, Communication Templates, and the Bulletin Board
• Lesson 3 - Escalations and Actions
Unit 9 Workflow
• Lesson 1 - Introduction to Workflow
• Lesson 2 - Workflow Administration
• Lesson 3 - Workflow Design
Unit 10 Reporting
• Lesson 1 - Introduction to Reporting
• Lesson 2 - Reports Administration
• Lesson 3 - Basic Report Design
Unit 11 Integration
• Lesson 1 - Integration Framework
Unit 12 Troubleshooting
• Lesson 1 - Logging and Appenders
• Lesson 2 - Troubleshooting
• Lesson 3 - Log and Trace Analyzer
Požadavky na technické vybavení
To participate in both the lectures and labs for this course, the student workstation must meet the following hardware requirements:
• Minimum of 256 MB of memory
• Windows 98 or higher
• Headset with microphone, or separate microphone and speakers
• Internet Explorer 5.5 or higher
• 128-bit encryption (Versions of Internet Explorer prior to version 6.0 and Windows 98, NT 4.0, and 2000 must have the High Encryption Packs installed)
• Citrix ICA Client (Installed when you access e-lab during class)
• High speed internet (56K bps or higher)
NOTE: The Citrix application (web client or full package) requires access to port 443 (https). Please ensure personal and corporate firewalls have this port open.