Základní info
Learn to use Tivoli's process automation engine with any of the IBM Service Management products, such as Change and Configuration Management Database, Service Request Manager, Maximo Asset Management, or Asset Management for IT. This entry-level course will introduce you to the common features and functions of Tivoli's process automation engine.
Určeno pro
This basic course is for implementers, deployment/project teams, System Administrators, Database Administrators, and consultants who are new to Tivoli's process automation engine and will be using IBM Service Management products.
Předpokládané znalosti
Students should have:
• General database knowledge.
Cíl kurzu
• List the components of Tivoli's process automation engine
• Create the foundation data required for Tivoli's process automation engine
• Use Work Management and customize applications
• Create Automation and Reporting applications
• Use the Integration Framework to import build data
• List ways to troubleshoot the engine
Klíčová témata
Tivoli Process Automation Engine Overview
• Lesson 1 - Overview
• Lesson 2 - The ISM Products
• Lesson 3 - Basic Navigation
• Lesson 4 - Start Centers
Components and Architecture
• Lesson 1 - Architecture and Engine Components
• Lesson 2 - Engine Administrative Workstation Directory Structure
• Lesson 3 - System Properties
Foundation Data
• Lesson 1 - Engine Financial Configuration
• Lesson 2 - Sites, Locations, and Systems
• Lesson 3 - Classifications
Security
• Lesson 1 - System Security Configuration
• Lesson 2 - Groups and System Privileges
• Lesson 3 - People, Users, Labor, and Crafts
• Lesson 4 - Conditional Security
Database Architecture
• Lesson 1 - Database Configuration
• Lesson 2 - E-Signature and E-Audit
Work Management
• Lesson 1 - Introduction to Work Management
• Lesson 2 - Work Orders and Job Plans
• Lesson 3 - Activities, Tasks, and Automated Flow Control
Application Customization
• Lesson 1 - Managing Domains
• Lesson 2 - Application Designer
• Lesson 3 - Migration Manager
Automation
• Lesson 1 - Cron Tasks
• Lesson 2 - E-Mail, Communication Templates, and the Bulletin Board
• Lesson 3 - Escalations and Actions
Workflow
• Lesson 1 - Introduction to Workflow
• Lesson 2 - Workflow Administration
• Lesson 3 - Workflow Design
Reporting
• Lesson 1 - Introduction to Reporting
• Lesson 2 - Reports Administration
• Lesson 3 - Basic Report Design
Integration
• Lesson 1 - Integration Framework
Troubleshooting
• Lesson 1 - Logging and Appenders
• Lesson 2 - Troubleshooting
• Lesson 3 - Log and Trace Analyzer
